Front Office: It is the most important department of the hotel. The main function of this department is to give warm welcome to the guest . It helps to create good image in front of the guest. This is the first department where guest comes in contact with. It generates the maximum revenue for the hotel as it sells room to the guests. This also includes sub departments like reservation, Bell desk, and Information desk. It also provides some facilities like concierge service to the guest.
Food and Beverage Service: It is a department which serves food and beverage to the guest in a very attractive and pleasing manner, which creates good impression on the guest. there are several kind of food and beverage outlet like restaurants, Bars, Coffee shops, take away banquets etc. It is second most revenue producing department of the hotel by selling different types of food and beverage to the guest.
Housekeeping: This department is responsible for cleaning and maintaining hotel premises which include public area, guest rooms, lobby, swimming pool area etc. generally this department is not visible to the guest. It works for guest satisfaction through keeping the environment clean and hygiene. Horticulture is one of the most important features of housekeeping department which deals with different types of flower arrangement and maintaining the garden. This department works to give pleasant look of the hotel to the guest.
Food Production: It is a department with deals with the preparation of different types of food items. It is not a visible department to the guest because it usually works in the back area. It makes the food more delicious and attractive by different styles of cooking method. Different cuisine has their own kitchen and specialized chef to work on it according to their skills. Bakery departments comes under this which include preparation of desserts, breads etc.
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hedz said – Thu, 29 Oct 2009 19:34:46 -0000 ( Flag Edit Link )
hhhmmm…thanks for this site…i learned so many things..but i have question…what are the other department of hotel?...my teacher told us that there are 9 major departments of a hotel,...
chandra_avinash said – Wed, 08 Jul 2009 12:36:55 -0000 ( Flag Edit Link )
depending on the scale of operations, there could be a number of other departments;
for instance, you could have a security dept., an accounts dept., a purchase dept., a maintenance dept. (for maintaining infrastructure) and so on;
i am sure that big hotels and resorts have multiple others, depending on their requirements; the ones detailed in this lesson page are the minimum ones which are required for a hotel to function properly