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30 Tips on Technology Etiquette

The following 30 tips cover Technology Etiquette which here includes: telephone etiquette, cell phone etiquette, videoconferencing etiquette.


TELEPHONE ETIQUETTE:

Answer the phone with your name and company (or department).

  • Speak clearly.

  • State the purpose of your call.

  • Always smile when speaking on the phone. (You could place a mirror in front of you to make it easier….)

  • Don’t forget to say “Thank you” and “Please”.

  • Return your calls!

  • Use speakerphone only for conference calls.

  • When placing calls, state your name and company or department immediately when phone is answered.

  • Never talk with food in your mouth.

  • Never leave the party on the other end hanging on eternal hold.

  • Answer promptly (possibly before the third ring)

  • Before picking up the receiver make sure you stop any other activity such as drinking, chewing gum, typing, chatting with other people, eating etc. that could be heard by the caller.

CELL PHONE ETIQUETTE:

  • Refrain from using when driving.

  • Don’t give out credit card details!

  • Use a quiet voice.

  • Avoid using it in a meeting, restaurant, church, movie, shop, library, elevator, museum, cemetery, dentist, hospital, etc.

  • Limit your conversation when in close quarters.

  • Check messages frequently on a daily basis.

  • Understand how to leave an adequate voice message.

  • It is always best to use the vibrate setting.

TELECONFERENCING ETIQUETTE:

  • Make sure all the conference call participants are introduced.

  • Try to eliminate as much background voice and distraction as possible.

  • Don’t interrupt other conference attendees.

  • Stick to the agenda and make sure you finish on time. If you exceed the time limit, be considerate. It could be that you might have to postpone the rest of the conference call to another time.

  • Dress appropriately (video conferencing) and don’t wear anything that might distract others.

  • Don’t eat or drink. Make sure you eat/drink before or after the conference.

  • Make sure the information you present is clear, clearly legible and concise.

  • Proofread and eliminate spelling and grammatical errors. (web conferencing)

  • Use the mute button on your phone when you are not speaking, and un-mute yourself when you do want to talk.

  • As facilitator of a teleconference be the last person to hang up!

Thanks for your interest, Karin Schroeck-Singh

  • Your comment will be modifiable for 10 minutes after posted.

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