The course Essential Management Skills for the Workplace will teach you to essential workplace skills that will help you be a more effective and successful manager.The course begins by introducing you to aspects of change management and how to implement change within a business or organisation. You will then learn about bargaining and the strategies you can use to increase your bargaining power. You will learn about the five qualities that all workplace objectives should have and how they should be SMART - Specific, Measurable, Attainable, Relevant and Time-bound. You will learn about assertiveness and how assertive behaviour is the emotionally intelligent mid-point on a scale which starts with passive at one end and leads to aggressive at the other. You will also learn how to reflect an inner confidence outwardly by being serious about your appearance, making eye contact with the other person, and controlling your hands, feet and facial expressions.You will learn how to prioritise tasks - important tasks need not become urgent if they are planned and executed well. Urgent tasks often help others achieve their goals and are not necessarily important. You will learn more about the four Cs of motivation in the workplace - Contribution, Cohesion, Compensation and Comfort. You will learn about the stages of development that all teams go through, from the forming stage where team members get to know each other right through to the adjourning stage (wrapping up the task and breaking up the team).Finally, you will be introduced to virtual teams which are a group of people who work together across time and space; their links strengthened by use of electronic communication technology. You will learn about the benefits of virtual teams for both employers and employees.This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop core managerial skills. It will also be of interest to learners who would like to develop managerial skills needed for advancement within any business or organisation.

Tailored for learners at any stage of their career and completed by over 40,000 people worldwide, this free course will introduce you to the basic concepts of customer service and guide you through effective service techniques and practices. You will be shown how to handle the most difficult situations that arise in customer service, and will be given a clear explanation of why these situations occur.The course will then provide you with a roadmap for improving how you handle enquiries and complaints, read situations for the best outcomes, and deliver customer satisfaction. This will involve an-depth but clear discussion of different types of customers and how to assess your customer to identify their needs. This information will enable you to provide great customer service to almost anyone.With a little bit of effort, including just the time it takes to complete this course, you can become the customer service guru you don’t know you can be. You’ve got the interest and motivation to get to this point, now keep up the momentum and take the next steps. Get started, and become a certified customer service graduate before you know it.

This course was sourced from OpenLearn under the Creative Commons licence conditions BY NC SA. The adapted version of the course on Alison.com is also published under the Creative Commons licence conditions BY NC SA.Learn what a project is and how the roles and phases within a project are broken down by studying the course Project Management - Project Feasibility and Life Cycle. It also describes the process of evaluating projects in the early stages and the decision-making processes used to determine whether or not a project should proceed. The course begins by introducing to you how a project comes into being, starting with an explanation of what a project is and how it results from ideas, responses to problems and planning. It also looks at the role and influence of the key players that will be involved in the project. The course then looks at how feasibility studies are carried out, and in particular reviews how technical, social, political, environmental and financial feasibility studies are explored and assessed. You will also learn about decision making tools covering the financial returns and risks associated with the project which allow management accept or reject a project. You will be shown the various ways of organising the life cycles of projects and what the project manager's job consists of. The final section of the course looks at the issues and challenges specific to software development projects, how these differ from other types of projects and the evolving methods being used in this sector.This course will be of great interest to professionals working in the area of project management who would like to learn more about project feasibility and project life cycles. The course will also be of interest to learners who may be involved in getting a project approved or who are working on any stage of the project life cycle.

This course begins with an introduction to the traditional accounting theory. You will look into accounting concepts some of which are the accruals concept which states that revenue is recognized when earned, and expenses are recognized when assets are consumed, the economic entity concept which states that the transactions of a business are to be kept separate from those of its owners, the consistency concept which states that once a business chooses to use a specific accounting method, it should continue using it on a go-forward basisYou will then look into accounting constraints or modifying principles which are used to modify accounting assumptions and accounting concepts to make accounting information in financial statements more useful for users. This course will also delve into the conceptual framework project of the Financial Accounting Standards Board. You will study the nature and content of a company's summary of significant accounting policies in its annual report, and a whole lot more!Accounting concepts and principles are a set of broad conventions that have been devised to provide a basic framework for financial reporting. As financial reporting involves significant professional judgments by accountants, these concepts and principles ensure that the users of financial information are not misled by the adoption of accounting policies and practices that go against the spirit of the accountancy profession. Upon the completion of this course, you will have a better understanding of the concepts and principles of accounting useful in your accounting practice so make sure to check this course out today.

Learn about the whole area of change management and how it is being used to guide and transition individuals, groups and organizations to a new desired future state using a structured approach by studying the course Introduction to Change Management. Modern businesses are continuously facing the need to change - It could be departments within an organization or the entire business itself that needs to change, so managing and adapting to organizational change is an essential ability required in the workplace today. The course begins by examining a wide range of organizational structures that exist within modern businesses. By studying these structures in depth, you will gain a greater understanding of how complex a process implementing change within a business is. The course then continues to discuss a variety of factors that cause organizations to change and reasons that employees resist such changes. By studying these factors, you will gain an insight of the fears that workers encounter when new changes are being introduced. You will develop skills that will help you understand these worries, and your own change management skills. Next, you will learn about the importance of communication and good leadership in the process of change management. You will develop the skills needed to help employees cope through periods of change, and ultimately help them understand the benefits of change.This course will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing change. The course will also be of interest to small business owners who wish to learn more about ensuring that their businesses can successfully transition through periods of change.

Change Management – Guiding Principles and Practices is a course that will introduce you to the principles of change management while also providing you with examples of change management in practice. Even though change management is a relatively new field it possesses a significant body of theory. You will learn the key terms and phrases used within the field and study how the discipline has evolved over the past decades. You will then be presented with a range of scenarios that include how the culture of an organization can affect the implementation of change and various approaches to implementing organizational change. Next you will study a range of factors common to successful change management.Even though change management is a complex process, some common factors for implementing successful change exist. By studying the principles and practices of change management you will develop an ability to have a positive input into any change process, regardless of the industry. You will gain a greater understanding of how to successfully implement organizational change, while also developing your own change management skills.This course will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing, change. The course will also be of interest to small business owners who wish to learn more about ensuring that their businesses can successfully transition through periods of change.

Expand your knowledge and understanding of managing risk by studying the course Introduction to Risk Management. Risk management has become a central aspect of modern business operations and is used to identify, assess, and prioritize risks within a business. Resources can then be applied to minimize and control the impact those risks will have on business operations. Modern businesses need competent people to manage risks and because of this risk management experts are now in high demand. The course begins by emphasizing how ambiguous a term risk is. By presenting a wide range of definitions of the term, and a variety of scenarios that pose risk, the course will help you understand risk from a wide variety of perspectives. The course then presents and defines a range of terms commonly used by risk professionals. Next, you will learn about the manner in which risk is managed by risk professionals. By discussing the variety of methods used by professionals to mitigate risk, the course emphasizes how unique a field risk management is. The course also presents a variety of case studies based on real life events that posed significant risk, helping you to equate the theory of risk management with real life scenarios.This course will be of great interest to professionals working in the area of risk management or those who wish to gain an insight into the industry. The course will also be of interest to small business owners who wish to learn more about mitigating the risks that they face on a daily basis.

This online statistics course will first cover the main types of univariate data. Here, you will gain a strong understanding of categorical data and numerical data, which is further categorized into continuous data and discrete data. You will then learn how to display data using bar graphs and stem and leaf graphs. Next, you will study bivariate data and cover topics on dependent and independent data, stemplots and boxplots. You will also be guided through important statistical methods such as calculating the mean, median, and mode.Next, the statistics course will introduce you to the concept of an interquartile range and teach you how to create boxplots. You will also study important aspects of data distribution, learn how to calculate and interpret seasonal indices, and how to deseasonalise data. Next, you will move on to the subjects of coefficients of determination, scatterplots, and calculating r. The course will wrap up with the topics on regression line, non-linear data, residual analysis, and trends.This free statistics course is suitable for math students who are looking for a study aid to help them understand statistics a little more clearly. As the lessons also provide effective exam study techniques, they will also be great help for anyone preparing for examinations. So why wait? Check out the Statistics, Correlation, and Regression in Mathematics course today and start bringing your statistics skills to the next level.

Learn about the risks that individuals face as they progress through their lives and the best ways that risk professionals recommend mitigating such risks by studying the course Risk Management - Managing Life Cycle Risks. When one thinks of the field of risk management, risk exposures such as property, automobiles and business premises come to mind. People often forget the one risk that everyone faces: our own mortality. This course begins by presenting the risks that all individuals face throughout the life cycle, including mortality, longevity and ill-health and disability. You will learn about each of these risks in detail and examine the ways that these risks can be mitigated. You will then examine the current trends across the globe and how they are influencing the life cycle risks that we all face.The course then examines the most common coverage for life cycle risks in developed countries: Social Security. By using the American Social Security system as an example, you will learn how many countries across the world have systems in place to protect their citizens against life cycle risks. You will study aspects of the American system, such as eligibility, types of benefits and where the finance comes from. You will then examine the issues and global trends in Social Security. The course concludes by examining life insurance. You will learn how life insurance works and the different types of life insurance that can be taken out to mitigate different life cycle risks.This course will be of great interest to professionals working in the area of risk management who would like to gain an in depth understanding of life cycle risks and the best ways to protect their customers against them. The course will also be of interest to anyone who wishes to learn about the best ways to protect themselves against life cycle risk.